Succtus uses Australia Post for its delivery service. Delivery usually takes 2-3 days, but can be up to 5 days depending on Australia Post. Succtus aims to despatch all parcels within 24-48 hrs of receipt of orders. If for any reason we envisage a delay, we will contact customers to let them know.
All stock is checked thoroughly and packed securely before despatch. Occasionally things can get broken in the Post. If this happens, you need to take a photo and send it within 24 hours of receipt of goods to firstname.lastname@example.org for replacement.
We do not offer refunds, but gladly exchange if you are not satisfied with your products. You will need to post the items back at your cost, to PO Box 42, Georges Hall, NSW 2198.